FAQ
What is Orvalés?
Orvalés is where contemporary fashion meets everyday comfort. We offer timeless, versatile pieces designed to bring confidence and refinement to your everyday wardrobe — styles that naturally fit into everyday life.
Do you offer free delivery?
Yes. We offer free standard delivery on all orders within the United Kingdom, with no minimum purchase required.
How long does delivery take?
Most orders are delivered within 5–12 business days (Monday to Friday) after dispatch. You will receive a tracking link as soon as your order has been shipped.
Do you ship internationally?
Currently, we only ship within the United Kingdom. Our priority is to provide you with an exceptional local shopping experience. If we expand our shipping destinations, you will be among the first to know.
What is your Refund Policy?
You can return items within 30 days of delivery, provided they are unworn, unwashed, and in their original condition. Return shipping costs are the responsibility of the customer. To initiate a return, please contact us at Info@orvales.com.
How long does a refund take?
Once we have received and approved your return, your refund will be processed within 10 business days. Please allow a few additional days for your bank to process the refund.
Can I exchange an item?
Yes. If you would like a different size or another style, please mention this in your return email and we will be happy to assist you with the exchange.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. All payments are encrypted and processed securely.
Are my personal and payment details secure?
Yes. Protecting your privacy and security is our top priority. Orvalés uses secure payment technology and does not store your payment information.
I haven't received my order. What should I do?
First, check your tracking link for the latest delivery updates. If more than 8 business days have passed and your package still hasn't arrived, please contact us at Info@orvales.com and we will investigate the matter immediately.
Can I modify or cancel my order?
If your order has not yet been shipped, it may still be possible to modify or cancel it. Please contact us as soon as possible after placing your order, and we will do our best to assist you.
Need help?
Of course — we're here to help. Send us a message at Info@orvales.com, and our support team will be happy to assist you.
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM CET
Email: Info@orvales.com
Phone: +31 6 18479307
Support Information:
Our customer service team is based in the Netherlands and provides dedicated support to customers in the UK. We respond to all enquiries within 24 hours on business days.